Grievance and Disciplinary Investigations
Conducting meaningful and legitimate investigations into grievance and disciplinary issues is both time consuming and expensive. On average, organisations devote..... days to each case, We offer a complete solution to keeping costs down and freeing up Line Managers' and the HR Departments time, with the aim of completing each individual case within 7 days or less.
Resolve grievance and disciplinary issues quickly
Marshall-James provides a complete solution for managing and conducting investigations into any grievance or disciplinary matter. We will take your case load and manage it professionally and efficiently and aim to have each individual case, wherever possible, concluded in just seven days or less. You can follow the progress of each case online through our comprehensive tracking software.
Take advantage of our experience, knowledge and expertise and let us conduct your grievance and disciplinary investigations. This provides peace of mind to everyone involved that the matter will be investigated impartially, thoroughly and quickly.
Why use Marshall-James
Employers invest huge amounts of time and effort investigating disciplinary and grievance allegations, occupying valuable HR and line management resources. Research shows that large organisations spend between 312 and 546 days every year investigating complaints. Add to this the cost of absence if an employee is off sick or on suspension whilst an investigation is being conducted internally and the impact is substantial.
Inexperienced line managers can make simple but costly mistakes that might lead to a weakened case or increase the chances of losing a tribunal claim. Many cases that escalate to a tribunal relate to simple breaches of procedure that could easily have been avoided.
Getting help with these investigations will save time and money and make sure that every case is looked into in a fair and unbiased way.
An impartial investigation will strengthen the employer's position; with employees more likely to accept the outcome; tribunals valuing the independence and use of trained investigators; and the use of external investigators discouraging spurious claims.
Why use Marshall-James
As a leading Employee Relations consultancy, investigating workplace disputes on behalf of our clients is one of our core areas of expertise. All our investigators are fully trained and experienced and deal with difficult issues and subjects sensitively.
They have a track record of working with union and employee representatives and focus on bringing a swift resolution to conflicts.
We can't make decisions for you but we will provide the decision maker with a comprehensive report so the best and most appropriate actions can be taken.
Grievance investigations
We investigate complaints raised by an employee or contractor against the employer or another employee, including:
- Bullying, harassment, unfair treatment and discrimination
- Pay decisions
- Selection for redundancy
- Appeal hearings
- Whistle blowing
Disciplinary investigations
We handle investigations into an employee's behaviour or actions following the employer initiating the disciplinary procedure, including:
- Bullying, harassment and discrimination
- Misconduct and gross misconduct
- Appeal hearings
Our approach
We've put together a streamlined service that means we can respond to our clients' demands immediately. Whether you use our services for all your investigations or on a case by case basis, the same process will apply.
We offer an initial response time of two hours during the working day, appointing an appropriate investigator to see the case through. Employment law support, minute-takers and administration back-up are all available where necessary and a supervisor is appointed to oversee every case. All this is managed through our IT-based solution which makes tracking the progress of every case straightforward and simple to follow. We aim to produce a written report within seven days of taking on a case and then can, if necessary, present the case at tribunal.
We calculate costs based on the anticipated volume of work over 12 months and offer generous discounts for substantial workloads. We put service level agreements in place which we always strive to exceed.
