What We Do

Marshall-James provides specialist expertise in all areas of Employee Relations, Employee Engagement and Communications. We know that these are fundamental drivers of good business performance.

We work with Senior Managers and Boards to deliver changes to working practices, terms and conditions and collective agreements in unionised and non-unionised workplaces.

For business investors who have financial interests in underperforming companies we help restructure working practices and terms and conditions so their investments can improve efficiency and have the best possible chance of improving their financial performance. We also advise investors at the due diligence stage to ensure that assumptions can be challenged and threats and opportunities indentified.

We successfully train hundreds of HR Professionals and Line Managers each year to ensure that they have the competence and confidence to perform effectively in today's workplace where managers are required to be far more accountable for people management and where HR professionals are expected to contribute at a more strategic level.

We undertake grievance and disciplinary investigations which provide employers with quick, independent and cost effective outcomes in sensitive areas of employee conduct, complaint or dissatisfaction. By doing this we free up your resources whilst at the same time giving you peace of mind that your policy and procedure have been followed to the letter.

We act for employers in recruiting Employee Relations, Employee Engagement and Internal Communications professionals. We only work in these disciplines. We know the jobs and we know the market which means we will find the best possible person to fill the role on either a permanent or interim basis.

Marshall-James is built around the philosophy of "Making Employee Relations work", and our advisors work closely with our clients' managers and teams to find and implement the best possible solutions. Our aim is always the same; to develop and maintain world-class Employee Relations within our clients' organisations whilst transferring as much knowledge as possible.

Marshall-James' services fall within four main categories:

ER Strategy, Advisory and Delivery

Employee Relations Workshops

Grievance & Disciplinary Relations

Executive Resourcing/Recruitment


For more detailed information on each of these areas, click on the links to see how our services can benefit your organisation. For examples of our work in practice, take a look at our case studies.

For further information on Marshall-James, you can download our company brochure - or you can contact us directly to discuss your employee relations needs with a member of the Marshall-James team.

A good Employee Relations strategy will help the organisation deliver its goals

At Marshall-James we regard ourselves as much more than just another “consultancy”. In fact, we don’t use the term “consultancy” to describe ourselves. We provide strategic and tactical advice and guidance and can then follow through by providing expert support to achieve the changes which are needed. Our team has the experience to bring cutting-edge theory and battle-tested practice to the table which, by working as closely as possible with client teams, will ensure solutions are tailored exactly.

Our work is focused on anything relating to Employee Relations, Industrial Relations, Employee Engagement, Internal Communications and Grievance and Disciplinary Investigations.

We will devise and deliver strategy, review and update employee policies and procedures, help you talk to your employees, deliver change, engage properly with employees, help with union negotiations, develop management capability, support an organisation facing a CAC or recognition application, set up an EWC and conduct grievance and disciplinary investigations on behalf of your organisation. If it is employee relations, we will have the expertise to do it.